Shopping Cart / Check Out / Payment Questions:
Q:
How do I use the shopping cart?
Our custom built shopping cart was
designed with ease of use in mind. Simply click the ‘add to
cart’ button located under each item you are interested in
buying to add it to the shopping cart. The shopping cart will open
in a separate window when you click an ‘add to cart’
button, or when you click on the ‘view cart’ button
located at the bottom of every page.
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Q:
How do I Checkout / Pay?
Once you are satisfied that you have
added all desired items to your shopping
cart, click on the ‘checkout’ button on the shopping
cart. This will take you to the first of four
steps of the checkout process:
Step 1: Verify Your Order
On this page your order is presented
in full, along with the shipping costs for each item. This is the
best time to review the contents of your order. If you need to make
any changes, click on ‘Return to Shopping Cart’ button.
And if you have any additional comments or requests (such as: My
color preferences for the pipe are Red, Blue, or Green) you can
enter them into the “Extra Comments” text box.
Once you are ready to proceed click
on the ‘click here to continue’ button. This will take
you to the next step of the checkout process:
Step 2: Enter Your Info
On this page you are required to login
to your smokinginstyle.com customer account
to continue. If you already have an account setup you can login
with your email address and password to continue.
If you haven’t already setup
an account with us, you can do so quickly. Click on the ‘Click
Here to Setup a New Account’ text to open the sign-up page.
Enter your name, email address, shipping address as well as your
desired account password and click ‘submit’. As easy
as that, you’re account is setup and you’re ready to
continue in the checkout process. (You will receive an email confirming
that your new account is created, and which will contain your smokinginstyle.com
password). Login to your new account to continue to the next stop
of the checkout process:
Step 3: Select Your Payment System
This is where you get to choose
how you want to pay. Currently, your payment
options are credit card, e-check, and money
order. To pay by credit card
or e-check, click on the Credit Card / E-check button. To Pay
by money order, click on the
Money Order button. This will take you to the next step of the checkout
process:
Step 4: Review & Submit Your Order
This is the final step of the checkout
process. You will see your entire order listed, along with shipping
costs, any extra comments you added, as well as the name and shipping
address that is listed in your smokinginstyle.com customer
account. Take this last chance to make sure everything is good
and as it should be in both your order and address. When you are
ready to checkout, click on the button at the bottom of the page.
If you chose Credit Card / E-Check
in Step 3 you will now have the choice between paying by credit
card or e-check. Click the appropriate button for your choice.
You will be taken to the secure servers of our online payment provider. Follow the instructions on that page and fill out
the required info (i.e., name, credit card info, etc). If your payment
is approved, you will be taken to a smokinginstyle.com Transactioin approved
page. This page will confirm that your payment was approved and
you will receive an invoice email detailing the contents of the
order as well as the transaction details.
If you choose Money Order in Step
3 you only need to click on the Money Order button on the bottom
of the page to continue. You will be taken to a page outlining the
process for sending money orders.
From there you will be taken to a final printable page that contains
the details of the order, your shipping address, the total cost,
as well as instructions on what type of money
order to send and where to send it. You will also receive an
email with all the same info.
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Q:
What is a customer Account?
A Customer account is an account that
you setup with us containing your personal info (such as name, shipping
address, etc). Having your info in a customer account makes it easier
for you, our customer, in numerous ways. Once setup, you won’t
have to re-enter all your personal info (name, shipping address,
etc) when you want to make additional purchases down the road. Also,
having accounts allows our customers to come back after they place
their order and check the status of the order online and instantly!
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Q:
How do I create a customer account?
If you do not already have a customer
account with us, you will be required to create one during Step
2 of the checkout process.
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Q:
Do I need cookies enabled to use the shopping
cart?
Yes, to use our shopping
cart (and therefore buy from us) you need to make sure your
browser (i.e., Internet Explorere, Netscape, etc) has cookies enabled. Aol user will find they may not see shopping cart or buy button. You will have to use a different browser or lower your security or cookies level if possible to see this.
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Q:
What forms of payment do you accept?
We accept online payments by Alertpay.com who can complete your order via Credit
Card or E-check. We also accept Canadian or International Money
Orders. You can also send Cash by mail instead of money order.
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Q:
How do I pay by Money Order?
To pay by
money order, simply select Money Order when prompted to select your
payment type (this happans during Step 3 of the checkout
process). You will be taken to a page detailing your order, and
finally to a printable order form which you can print and send in
with your money order. You will also be given our mailing address on where to send it.
As we (smokinginstyle.com) are located in
Canada, we can only accept Canadian Money Orders (available from
any Canadian Bank), and/or International US Money Orders. When arranging your
money order from outside of Canada, please make sure it is an "International
Money Order".
As many of
our products cannot legally be sold to minors, we also require that
you send along with your money order some proof of age (must be
18 or older) such as a photocopy of your drivers license or any
other official identification which shows your name and your age/date
of birth. (you may 'black out' any other info on the identification
which does not pertain to your name, address and age/date of birth).
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Q:
How do I pay with credit card / e-check?
During Step 3 of the checkout
process you will be asked to choose between paying by credit card
/ e-check or money order. Click
on the Credit Card / E-Check button. On the next page (Step 4) you
can then choose to pay by either credit card or e-check.
You will be taken to credit processors secure transaction servers where
you will fill out required info (credit card info, etc).
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Q:
Will I get an email notification of my transaction?
Yes, upon approval of a credit
card or e-check payment through volpay.com, you will receive an email detailing
the contents of your order as well as your shipping address, etc.
If you chose to pay by money order,
you will receive an email with a printable form you must send to
us with your payment. When your money
order has been processed into our bank account, you will receive
another email notifying you that payment was received. You will
also receive an email notification when the shipping status of your
order is updated.
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Q:
How much does shipping cost?
The shipping cost is calculated on
an item by item basis, as the weight and/or dimensions of each item
will affect the total shipping cost for an order. Your shipping
amount will be added automatically during Step 1 of the checkout
process. Please note, the shipping costs added on the transaction
form apply to North American customers only. International
orders may be charged additional shipping charges.
If you order via
money order, you will be emailed
a final price for your order which will include shipping.
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Order Status Questions:
Q:
How can I check on the status of my order?
You can get the current
status of your order online and instantly. To do so, you must login
to your smokinginstyle.com customer account.
Go to the order status page (located in the help section) or go
to:
http://www.smokinginstyle.com/Help/OrderStatus/Login.asp
Enter
your email address and password to login to your account. Once logged
in, you will see any and all orders you have placed since creating
your customer account. Click
on any specific order to get the break-down on that order and its
status. You’ll see a complete listing of the items ordered,
your personal info and shipping address, the payment option used,
the payment status, the order status and the shipping status of
the order.
Once
the order is created, the order status is set to active. When all
items in the order have been shipped, the order status is set to
complete. Sometimes we find it necessary to ship your order out
in numerous packages (depending on item size, quantity, stock availability,
etc). The order status page will display the number of packages
sent for that order, and if any packages have been sent, it will
display their contents, date shipped, shipping type, and a tracking
number, if available.
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Q:
How do I login to my account?
To login to your
smokinginstyle.com customer account,
go to the order status page (located in the help section) or go
to:
http://www.smokinginstyle.com/Help/OrderStatus/Login.asp
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Q:
What if I forgot my password?
If you’ve forgotten
your password, click on the text ‘Forgot Your Password? Click
Here’ on the login page. You will be taken to a new page and
asked to enter your email address. If you have an account setup
with us under that email address, your password will be emailed
to that address. If you enter an email address that is not found
in our database, you must have used a different email address when
setting up your smokinginstyle.com customer
account. Remember that when you signed up for a smokinginstyle.com
customer account you received
an email confirming your account and containing your password.
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Q:
Why are there numerous packages sent for 1
order?
Sometimes we find
it necessary to ship your order out in numerous packages (depending
on item size, quantity, stock availability, etc). For instance large,
long glass pipes may be shipped in a separate box from other items
in that order. Due to the massively large selection of items available
at smokinginstyle.com we cannot guarantee that all items will be in stock
at all times. If a part of your order is in stock we may ship that
part out to you first, and then the rest of the order as it becomes
available in stock.
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Q:
On the order status page, what does it mean
by order status is complete / active?
Once an order is
created, the order status is set to active. When all items in the
order have been shipped, the order status is set to complete.
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Shipping questions:
Q:
When will I get my order?
Most orders are received
two to five weeks after being placed. We do not hold alot of inventory, our large local Suppliers do, so each Friday when we get paid we go to a different supplier. Your order will be picked up on one of these Fridays and packeda nd sent out the week after. If you order today we may not visit that supplier again for three weeks so your order can take longer than that. Due to seasonal
rushes, postal delays, and an item's being out of stock, it may
take longer. You should email us if it looks like your
order is not shipped within 3 weeks of being placed. There are
also other possible factors involved in the delivery of your item,
including your shipping address, holdups/slowdowns at customs,
national holidays (when the mail don't move), weekends, and the
schedule/whim of your local postal delivery service. We also like to make sure the order is not fraud related so we do not rush ordrs.
For more details regarding our shipping policies, see
our Shipping Terms
page for more details.
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Q:
How will my order be shipped?
We currently use Canadian
Post Air Postal Service, Expediated Ground Post on most orders. orders will ship via dhl.com or other courier service .
In the USA your delivery will arrive via your United
States Postal Service, Monday to Friday (some areas may also
recieve regular postal deliveries on Saturday). This is a drop
off service that maybe delivered anytime during the day. In other
words, if you are not home they may leave it on your doorstep
or local post office. If you want trackable service or want to
sign for your package when it arrives you will have to email us
for pricing. Orders with shipping costs of over $11 will be trackable,
unless it is considered Oversized. Glass is not insurable, but
is double packed to prevent breakage.
If you live outside of Canada, your order will go through customs.
Shipping is private and discrete with a label of contents listed
on the outside of the package. You can read more on our Shipping
Terms Page.
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Q:
Can I upgrade to better/faster shipping?
Not
right now because we like to ensure your order is on the up and up and we do not hold stock of all our items, so it can take a few weeks before we actually have your order.
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Q:
What about customs?
If
you live outside of Canada, your order will most likely pass through
your country's customs agency. All items for sale on smokinginstyle.com
are legal in all levels of our local government (municipal, provincial,
federal). It is the buyer's responsibility to ensure that any
items they order are not illegal, banned or otherwise restricted
in their area.
As such,
we refuse to accept any responsibility for packages refused by
a buyer's customs agency. As in the US we send pipes seperately
and have had no problems yet with customs but if by slim chance
we do we are not responsible.
We have shipped thousands of packages into the US,
and hundreds to other countries around the world for more than 3
years now. Problems with customs agencies have not yet arisen
with any delivery company.
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Q:
I live outside North America, how will that affect shipping?
As noted in the above Shipping
Costs section, all shipping prices added through the transaction
shopping cart system are
for orders within North America. Customers who live outside of
North America will be charged an extra amount to cover the increased
cost of shipping the order. That extra amount will be determined
according to the order size amd weight, as well as the customers
shipping address.
International customers who pay using the
shopping cart, will
be contacted by email with an additional shipping amount that
will need to be paid before shipping is possible.
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Q:
Can you RUSH my order?
No. To prevent credit card
fraud we do not rush orders. We receive shipments from our numerous
suppliers as the orders come so it may take some time before we
actually get your order ready to pack.
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Q:
Will my glass pipe break during shipment?
No. All glass items are
wrapped in bubble wrap, and then double wrapped in cardboard.
Our packers are very experienced in packing delicate and fragile
items. Your glass pipe / item will get to you undamaged!
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Q:
What will the shipper's address on the package state?
All packages are shipped
with R.I.P.P. listed as the shipping (that's short for Rollies
International Pipes
& Papers).
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General Questions
Q:
Why is my pipe shorter/longer/a different color than the one I
ordered?
Most of our pipes,
coloured glass spoons, bubblers and larger glass waterpipes are
hand crafted/carved/blown by human beings! (that means your pipes
is not just another copy run-off an automated production line).
As such, no two pieces are exactly the same. The colouring, exact
patterning of each individual pipe as well as its actual size
may differ from that shown in the pictures on our web site. However,
the pictures are an excellent example of the style of the pipes.
Likewise, the actual height/size of piece may vary slightly.
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Q:
Do you have a store location near me?
No. We only sell online.
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Q:
Do you sell wholesale as well?
Yes. We sell wholesale online via a wholesale account. However most stuff comes from multiply suppliers so orders can come in several packages. When you sign you up you can login and surf the wholesale section. E mail your wholesale inquiries to:
Wholesale
@
smokinginstyle.com
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Q:
Where are you located? Who are you?
Our Home Office and
packing room are located in our rent house and licensed in the city of Vancouver,
which is in the province of British Columbia,
on the west coast of Canada. If you want our address email us or select money order option on check out. You can also give us a call at:1-877-420-7655 only between the hours of 10:00AM PST - 9:00PM PST as this is our residence. We are a two man operation with an occassional helper and do not hold inventory of every item listed because we have many suppliers in our local area that carry the products for us it is easier to get products weekly and pack them out. Thanks for helping build up this small two man operation with your order.
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Q:
What if an item in my order is out of stock?
Due to the massively large
selection of items available at smokinginstyle.com, we cannot guarantee
that all items will be in stock at all times. However, new shipments
arrive every Friday, so items which are not in stock are typically
available within 3 to 4 weeks. If it looks like there will be
a wait longer than 6 weeks, we may notify you of your order's
status or you can email us for an update. As we currently pick up orders from our suppliers every other Friday your order maybe be out of stock one week then in
stock the next. This is why we have a 2-5 week delivery time.
When customers order multiple items in a single
order, we will, when possible, send out an order in multiple packages;
sending the in stock items right away and the rest of the items
as they come in stock. THERE WILL BE NO EXTRA SHIPPING CHARGE
TO THE CUSTOMER FOR THIS (SPLIT-ORDER) SERVICE AS EACH ITEM ORDERED
HAS IT'S OWN SHIPPING CHARGE.
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Q:
I am a glass blower / manufacturer of a great product - will you
sell it on your site?
Maybe. We here at smokinginstyle.com
like to offer the greatest selection of pipes, papers, scales
and other accessories for sale. Email us your relevant info, as
well as any pictures and info regarding your product. Free samples
always help us determine whether your product is worthy of being
sold on smokinginstyle.com! Contact us at:
Wholesale
@
smokinginstyle.com
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Q:
What are the upgrade options below some of your items? How can
I upgrade my item?
Some items have possible
upgrades and/or add-ons, depending on the item itself. These will
appear as optional buttons (below the regular item info and price).
Only the upgrades/add-ons possible for a specific item will show
beneath that item. For instance, you can upgrade some acrylic
pipes to a multi-color style, and for some scales you can order
an extra set of batteries for that specific scale.
For more information on each upgrade/add on, click on
the text name of the upgrade/add on. A popup window will appear
with info related to the upgrade/add on you selected.
To add the upgrade/add on to your order: be sure to order
(click the 'add to cart' button for) both the item you are interested
in, AS WELL AS the desired upgrade(s) shown below it. Each upgrade/add
on will appear on the shopping caert as applying specificly to
that item shown above the upgrade button!
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Q:
So you want to make a Phone Orders ?
We are just starting to take phone orders if you want to make a phone order without going through the online shopping cart then phone us here: 1-877-425-5083. We will then take your order over the phone. Your street address must match your phone number. That means no cel phones numbers are allowed as primary phone number. Also no fraud orders are accepted nor are rush orders via the phone. You can change shipping address but you will need to fax us your picture id or cc bill.
Q:
What is your privacy policy?
We here are smokinginstyle.com
respect your privacy. We only collect your name, email address, phone number and address that
you enter in your smokinginstyle.com customer account. Our merchant processor collects your credit card information and no one at smokinginstyle.com every sees or knows your credit card information. However, if you wish to order via phone then you will be providing us with your credit card information, which we will only keep on hand in storage. We will not release it give it to anyone outside the company.
WE DO NOT SELL,
DISTRIBUTE OR OTHERWISE RELEASE YOUR INFORMATION TO ANYONE. We also do not have an email mailing list, so at this time your email will never be on a mailing list, given to an third party and you will never receive spam from us. We would never sell or use your information in anyway. If you want your account deleted from our database you can email us 6 months after the order is made and I will remove your information.
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